How Can We Help You Today?

After purchase you will receive an automated email with your download link within 5 minutes. Please check your spam or junk folder if it has not arrived in your inbox. You can also log in to your account at any time and find all your purchases under My Downloads. If your download link has expired, the fastest way to get a new one is to visit the site where you made your purchase and use the self-service tool - just enter your transaction ID and email address and your link will be resent automatically.

The fastest way to get a new link is to use the self-service tool on the site where you made your purchase - enter your transaction ID and the email address used at checkout and your download link will be resent automatically, with no waiting. If you need further help, you can also submit a support request using the contact form below.

As our products are digital downloads, they are exempt from standard distance-selling cancellation rights under UK consumer law. However, if you experience a material technical fault caused by an error on our part - for example a file that is corrupted, incomplete or does not perform as described - you are entitled to a remedy. Fault reports must be submitted within 48 hours of first download or access and must clearly describe the technical issue. We will investigate and, where the fault is confirmed to be on our side, we will provide a corrected file or appropriate resolution. General dissatisfaction or a change of mind does not qualify for a remedy under this policy.

You can cancel your subscription at any time - there are no lock-in contracts. Log in to your account and go to Billing & Subscription, or contact our support team and we will cancel it for you. Cancellations take effect at the end of your current billing period and you retain full access until that date.

This occasionally happens when there is a short delay in the payment processor confirming your order. Please check your spam folder first. If nothing has arrived after 30 minutes, contact our billing team via the form below with your payment date, amount and the email address used at checkout - we will locate your order and resend access immediately.

The quickest way to reset your password or username is to use the self-service tool on the site where you originally signed up - enter your transaction ID and registered email address and your login details will be reset and resent automatically. Alternatively, use the Forgot Password link on the login page. If you still need help, contact our support team with your order number or purchase details.

Our digital health programs and eBooks are compatible with all modern devices - Windows PCs, Macs, iPhones, iPads and Android devices. PDF guides require a free PDF reader such as Adobe Acrobat Reader. If you encounter a specific problem, submit a technical support request below with your device type and a description of the error you are seeing and our team will assist you.

All distribution, wholesale licensing and partnership enquiries are handled via our contact form - please select General Enquiry - Wholesale / Distribution as the category. A member of our team will respond within one business day to discuss options and pricing.

We aim to respond to all support requests within 4 business hours during our support hours of Monday to Friday, 9am-6pm GMT. You will receive a confirmation email as soon as your request is received, and our team will follow up as quickly as possible.